Business

Nordstrom Tactics to Achieve Strategic Goals Expansion Tactics Nordstrom simulated military operation be conservative for the expansion strategy. This is a response do to the fiscal crisis. Nordstrom executives saw sales drop in their stores. That is why Nordstrom inflexible to create stores to sell cheaper merchandise and open less full-line stores than usual. In 2012 there is plans to open six Nordstrom full-line and 18 Nordstrom infrastructure stores (Nordstrom, Inc., 2012). The Nordstrom Rack stores sales 55% to 65% off fender Nordstrom prices, their stain market argon shopper more consciences off the place of their money. The Nordstrom full-line stores argon for their tar take a shit market of middle to upper household citizens whos salaries father in $60,000. Customer Service Tactics The Nordstrom manoeuvre for excellent client service begin with their employees. In Nordstrom employees are constantly offering coaching, mentoring, and ongoing training to mak e authoritative they stay in the path of Nordstrom culture and always are contributing to the prospered sales force in the stores. They rely on the hear of their employees for their long-term success. By implementing this they can encourage employees to accession their draw with an entrepreneur spirit, try new ways of selling, and come to a customer.

The coaching and mentoring offered support so the employee does not looses Nordstrom practices of doing business. This permits to note a sales workforce well trained, knowledgeable close to products, and trends. The phoner sales workforce is compose of approximately 55,000 employees. Nordstrom leading manoeuvre the company suppor t the customer service by large stores cont! rol of issues that would affect the customer. That is why the individual stores are in charge of hiring, training customer payments, and the merchandise evanesce policy. This permits that the executives in the store can take quickly decisions to prove the throw of the customers. The company has a comprehensive knowledge...If you want to get a full essay, order it on our website: OrderEssay.net

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